Shipping and Guaranteed to Play Policy
Shipping and GUARANTEED TO PLAY Policy:
Only items with “Guaranteed to Play” stated within the listing are covered by our guaranteed to play policy. All other items are sold AS IS.
ISSUES NOT COVERED: Guaranteed to Play Policy DOES NOT COVER, nor are the exemptions limited to the following:
1) Dead batteries;
2) Broken cases;
3) Torn wrappers;
4) Crushed boxes;
5) Item not working because the customer’s system is faulty or the wrong region; OR
6) Condition of the item is not to the customer's liking. (Please also see Condition Rating Policy)
Even though we always try to bring you the best possible items, we only guarantee that the item will work correctly.
LOST OR BROKEN ITEMS: If an item is lost or broken in the mail, or arrives to you and does not play properly, we will provide one of the following solutions:
1) A full store credit for the price of the item; OR
2) A replacement for FREE; OR
3) Have the item fixed for FREE.
In all cases (except if the item is lost in transit) the item must be returned at buyers expense and be in the exact condition it was in when delivered. We will then inspect the item and provide the solution we believe best suits the situation, if the transaction qualifies. Shipping and handling is non-refundable.
GBE Shipping Policies:
1) ITEMS LOST IN MAIL Domestically: We DO cover against items lost in the mail domestically (after 8 weeks), and items that are not playable in accordance with the policies above.
2) ITEMS BROKEN BY CUSTOMER: We will NOT replace items that you scratch or break.
3) NEW ITEMS are factory sealed and therefore NOT returnable for any reason.
4) STOLEN ITEMS: We will NOT cover items stolen from your mailbox.
Our shipping policy only guarantees delivery to Confirmed US Addresses. International customers can purchase additional insurance upon request.
Delivery Confirmation is added to all domestic orders (international when available). If the item shows as delivered, the item will not be considered lost.
Items that are rejected and/or marked "returned to sender" will not be processed for a return and will simply be considered abandoned by buyer.
- Our standard shipping dates are Tuesdays and Fridays. (Shipping dates may vary)
- We ship more frequently during the Christmas season.
- Grumpy Bob's Emporium and NewFire Gaming are not responsible for shipping delays caused by the US Post Office.
- Delivery Confirmation numbers provided to US customers ONLY.
Additional SHIPPING Information:
1.) SHIPPING PRICE includes shipping and handling fees, so no other fees will be added! We do not believe in hidden charges!
2.) SHIP-TO ADDRESS: The shipping address you provide to Shopify, PayPal, etc. is your responsibility. We use automated shipping and in no way alter the provided shipping address. MAKE SURE YOUR ADDRESS IS CORRECT! We are not responsible for any wrong or undeliverable addresses. Returned packages are subject to additional shipping and handling fees and/or may be considered abandoned by the customer.
1) 6.85% Sales Tax must be added if you are an Illinois buyer.
2) International customers are responsible for any duties/taxes that their country may charge.
This is not a warranty.