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Local Pickup FAQS

  • Once you place your order, you will receive an email confirmation letting you know we have received your order.
  • Orders will be processed during our normal business hours, and will typically be ready within a few business hours from the time you place your order. However, with such a small team our goal is to have all orders processed within 1 to 48 hours of purchase, with rare exceptions of a longer processing time. We have a large inventory, and a lot of rooms.
  • Once you receive an email stating your order is ready for pickup, you can stop by our store any time during pickup hours, which are Tuesday through Saturday from Noon to 7:00 pm
  • Please be ready to provide your order number and valid ID matching the name on the order.
  • You have 14 days to pickup your order from the time your order is ready. After that time, it is considered abandoned and will be back out for sale.
  • If you do not receive an email letting you know your order is ready for pickup within 72 hours from time of purchase, please feel free to contact us via email at support@grumpybobsonline.com or by phone at 618-288-3491. BE SURE TO CHECK YOUR SPAM FOLDER.

  • If we run into an issue, we will email and/or call you. Please make sure your email and phone number are correct.

  • All orders must be picked up at Grumpy Bob's Emporium, in Maryville, IL.
  • ALL SALES ARE FINAL. On the rare occasion that an item you receive does not work as it should, we will attempt to help troubleshoot the issue. If an item needs to be exchanged, it will need to be brought back to the store for testing, repair, or exchange, under our normal return policy.

    Sometimes mistakes are made. We do our very best to ensure customers can buy with confidence, but sometimes that means just being honest and transparent.
    On rare occasions, an item is listed in online inventory that isn't in our actual inventory (and vice versa).
    Sometimes, when we enter an item into inventory, we accidentally enter the wrong information (example: quantity in stock, what is included, price, etc). If we realize a mistake has been made, we will reach out to the customer. In those circumstances, it may result in a canceled order, or simply us asking the customer if they would still like to proceed with the purchase. 
    We reserve the right to cancel any order, for any reason, at any time.